When the time comes that you need help with your disabled vehicle, you’re going to want to look for the best, most reputable towing company to provide service. That’s why we’ve put together a set of questions you should look to have answered before you decide who to call.
Does the towing company have your best interest in mind?
Unfortunately, towing companies in general, are often portrayed in a bad light. Even though most towing companies provide valuable towing service and roadside assistance to their customers, what persists are negative stereotypes. We believe that these ideas continue because many tow business owners don’t operate out of a sense of empathy and understanding of the customer’s situation. Many towers don’t equate the motorist’s need to call for a wrecker service with a painful moment in their life.
Regardless of if you are a visitor to our fine island, or you are a life-long resident, Off Road Towing believes your time is valuable. We will go out of our way to ensure that your vehicle problems are solved and that you are back on the road as soon as possible.
Are their services overpriced?
Another question many motorists have revolves around the seemingly high cost of towing and related services. Much of this confusion on high pricing has a lot to do with the infrequency of use. Due to the fact that most motorists only use the services of a tow truck company once every three to five years, many don’t understand the costs incurred by the business owner.
The reality is this, price should not be your main concern when looking for a reputable tow truck provider. Think about it. When you are at one of the most vulnerable times in your life, do you want the lowest priced option or do you want a company who will stay by your side to the end? And see you through until you and your family are completely safe and sound?
At Off Road Towing, we do our best to ensure that you and your vehicle receive the best possible care, and we do it at surprisingly reasonable rates.
Will my insurance company pay for the towing service?
Another question many motorists have when choosing a reputable company to provide roadside assistance is will their insurance company pay the bill. Regardless of whether you have a flat tire or just need a jump start, most insurance companies will pay the fee.
At Off Road Towing, we offer a service that rivals any your insurance company could provide. Rather than calling an 800 number and being transferred multiple times, only to wait three hours or more waiting for a tow truck to arrive, we suggest that you call us.
When you do call us, we’ll arrive in a matter of minutes, 30 usually, depending upon your location on the island, and provide you with a quick and simple solution. Once the work is done, we’ll collect payment from you and provide you with an invoice that you can then submit to your insurance company.
Is the company qualified to do the job right?
This is one of the most important questions you need to be answered when you require towing or roadside assistance. To ensure that you receive the best possible service, and that your vehicle is not damaged due to neglect, you should always seek out the most qualified towing provider in the area.
Questions you should ask include:
- Do they have a proven track record of success?
- Does the company have multiple testimonials attesting to their service?
- Are they properly insured?
- Do their tow truck operators have the necessary training?
- And will they stand behind their work, no questions asked?
Off Road Towing has been serving the Big Island of Hawaii for more than 2 years. We’re licensed and insured, and our tow truck operators undergo continuous training. Most importantly is our proven track record of success. Take a look at what previous customers have said.